WARRANTY AND RETURNS
Our Unlimited models are covered by 6-year warranty, including the unlimited shots / flashes. The rest of the models are covered by 2-year warranty.
In case of malfunction, we replace your machine with a new one and shipping costs are covered by our company.
The warranty of lamp cartridges (except the Unlimited models which are covered by 6-year warranty) and all accessories is of 3 months.
OR YOUR MONEY BACK.
Only elosme.com lets you try the laser with an exclusive 90-day money-back guarantee. If you're not delighted with the hair removal device, send it back for a refund. Excluded are accessories and cartridges.
Returns & Refunds
If you are not completely satisfied with your purchase, you may return your ME ELOS product(s) for a full refund of the purchase price (less any shipping and handling). In order to receive the full refund, please review the following:
All Me Elos products come with a 90-day money back guarantee starting from date of purchase (excluding shipping and handling), when purchased directly from elosme.com
To request a refund within the 90-day money back guarantee period , please contact us at firstname.lastname@example.org .
A confirmation email will be sent with your Return Authorization Number, mailing address of the warehouse, and shipping and packing recommendations. Please note that Elos Me does not cover expenses of return shipping for refunds. Once received at our warehouse, please allow up to 10-14 business days to process your refund.
We will inspect your return and issue you a full refund of the original purchase price for the returned product, less the amount of any damaged or missing items and the original shipping costs.
Cartridges and accessories are excluded from 90-day Money Back Guarantee.